ShipStation Australia | COVID-19

Updates & Resource Hub

Last updated: Updated: May 22, 2020

At ShipStation, we’re working to keep you informed on the latest developments stemming from the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may be experiencing unexpected challenges during this time. While we all wait for what comes next, we wanted to let you know where ShipStation and any of its partners currently stand. We will continue to keep you updated on anything that can impact or improve your shipping experience as we navigate this together.

Carrier Updates

Australia Post and its subsidiary, StarTrack, are continuing normal operations domestically. They are experiencing delays with shipments due to flight restrictions, higher parcel volumes and social distancing requirements.

The Government has made changes to the performance standards for Australia Post that will apply until 20 June 2021 (subject to review). This include the extension of the maximum required delivery time for regular intrastate letters to 5 days, changing the minimum delivery schedule for metropolitan areas to every second business day, and suspending the requirement to provide the Priority Letters service (from 1 June 2020, these will be processed as regular letters).

Express Post is still available but the guarantee of a refund and replacement envelope or satchel for items that haven’t met the next business day delivery standard has been temporarily suspended.

Physical signatures for specific parcels are no longer required, but customers must still be present when these parcels are delivered. 

For more details, see the Australia Post Coronavirus Impacts updates.

Sendle is working hard to deliver parcels without disruption within Australia and the United States.

‘Signature on Delivery’ parcels have been changed to ‘Authority to Leave’ in order to reduce contact.

International deliveries are also affected.

  • With the restriction and cancellation of international flights, overseas deliveries are likely to be delayed.
  • Sendle has also temporarily suspended a number of international destinations.
  • There is an additional surcharge on all Zone 2 and 3 deliveries
  • Sendle is unable to send parcels over 2kg to some destinations.

For more information, see the Sendle Coronavirus update blog.

 

 

To minimise disruption to its operations, on Tuesday 17 March, CouriersPlease announced changes to the delivery processes for Delivery of Signature Required and Delivery of Non-Signature Required (ATL) products.

Aramex / Fastway continues to remain open for business. They are working hard to keep parcels moving and have seen limited impact on delivery times.

For more information, see the Aramex / Fastway COVID-19 Customer Updates.

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Additional Resources

Federal Government Health Portal

Australia Post COVID-19 Information Centre

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