ShipStation Australia | COVID-19

Updates & Resource Hub

Last updated: Updated: April 22, 2020

At ShipStation, we’re working to keep you informed on the latest developments stemming from the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may be experiencing unexpected challenges during this time. While we all wait for what comes next, we wanted to let you know where ShipStation and any of its partners currently stand. We will continue to keep you updated on anything that can impact or improve your shipping experience as we navigate this together.

Carrier Updates

Australia Post and its subsidiary, StarTrack, are continuing normal operations domestically. They are experiencing delays with international shipments. Physical signatures for specific parcels are no longer required, but customers must still be present when these parcels are delivered. Australia Post and StarTrack self-service kiosks at post offices are currently closed. 

Sendle is delivering parcels without disruption within Australia and to the United States. They are experiencing other international delays, and are currently not able to ship to South Korea or Spain.

‘Signature on Delivery’ parcels will be changed to ‘Authority to Leave’ in order to reduce contact.

To minimise disruption to its operations, on Tuesday 17 March, CouriersPlease announced changes to the delivery processes for Delivery of Signature Required and Delivery of Non-Signature Required (ATL) products.


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Additional Resources

Federal Government Health Portal

Australia Post COVID-19 Information Centre

New South Wales



South Australia


Western Australia

Northern Territory